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Lilly
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 Posted: Sat Jan 17, 2004 2:46 am Post subject: A formula for recouping the loss of your valuable time |
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Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
STEP ONE -- RECORD THREE TIMES
Call the appointment time A.
Try to about 10 - 20 minutes before the appointment. Make your presence
known to the receptionist, and note the time. Call this time W.
Wait until you are called for your appointment, and note the time again.
Call this time S.
STEP TWO -- COMPUTE YOUR EXCESS WAITING TIME
If A - W >= 5 minutes, then your excess wait time is given by the
formula S - A - 15 minutes.
If A - W < 5 minutes but >= 0 minutes, then your excess wait time is
given by the formula S - A - 30 minutes.
If A - W < 0 minutes but >= -5 minutes, then your excess wait time is
given by the formula S - A - 60 minutes.
If A - W < -5 minutes, then do not compute your excess wait time,
because you have waived your claim to excessive waiting due to your
tardiness.
STEP THREE -- RECOVER THE VALUE OF YOUR LOST TIME
If your excess wait time is 10 minutes or more, then bill $1 per minute;
if less than 10 minutes, then bill $10.
If your fee is not paid within 21 business days of your demand, then add
an administration fee of either $10 or 5% (whichever amount is higher)
and try again.
If your fee is not paid after three demands, then file a lawsuit. Be
sure to claim all your legal fees as damages.
EXAMPLES
#1. You have an appointment for 1:15PM. You arrive at 1:00PM, and the
receptionist acknowledges your presence at 1:03PM. You wait, until you
are called at 1:35PM.
A is 1:15
W is 1:03
S is 1:35
A - W is 12 minutes, so your excess wait time is S - A - 15 = 5 minutes.
That's less than 10 minutes, so the doctor owes you $10.
#2. You have an appointment for 2:00PM. You arrive at 2:15PM, and the
receptionist acknowledges your presence at 2:16PM. You are called at
3:10PM
A is 2:00
W is 2:16
S is 3:10
A - W is -16 minutes. You were rather late, so do not charge for excess
wait time.
#3. You have an appointment for 3:00PM. You arrive at 2:50PM, and the
receptionist greets you at 2:52PM. You are finally called at 3:50PM.
A is 3:00
W is 2:52
S is 3:50
A - W is 8 minutes, so your excess wait time is S - A - 15 = 35 minutes.
The doctor owes you $35. |
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Florida Hygienist
Guest
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| Posted: Sat Jan 17, 2004 4:14 am Post subject: Re: A formula for recouping the loss of your valuable time |
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And the next time you have a toothache, lose a filling, or a have a crown
fall off, the receptionist can get you an appointment in about a month.
After all, wouldn't want to make anyone who has regularly scheduled
appointments have to WAIT after you are seen for an emergency. Don't even
get me started on what happens if YOU come in late...
"Lilly" <lil@floating.pad> wrote in message
news:MPG.1a7225d4f8b8e0a298a986@news.alt.net...
| Quote: | Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
STEP ONE -- RECORD THREE TIMES
Call the appointment time A.
Try to about 10 - 20 minutes before the appointment. Make your presence
known to the receptionist, and note the time. Call this time W.
Wait until you are called for your appointment, and note the time again.
Call this time S.
STEP TWO -- COMPUTE YOUR EXCESS WAITING TIME
If A - W >= 5 minutes, then your excess wait time is given by the
formula S - A - 15 minutes.
If A - W < 5 minutes but >= 0 minutes, then your excess wait time is
given by the formula S - A - 30 minutes.
If A - W < 0 minutes but >= -5 minutes, then your excess wait time is
given by the formula S - A - 60 minutes.
If A - W < -5 minutes, then do not compute your excess wait time,
because you have waived your claim to excessive waiting due to your
tardiness.
STEP THREE -- RECOVER THE VALUE OF YOUR LOST TIME
If your excess wait time is 10 minutes or more, then bill $1 per minute;
if less than 10 minutes, then bill $10.
If your fee is not paid within 21 business days of your demand, then add
an administration fee of either $10 or 5% (whichever amount is higher)
and try again.
If your fee is not paid after three demands, then file a lawsuit. Be
sure to claim all your legal fees as damages.
EXAMPLES
#1. You have an appointment for 1:15PM. You arrive at 1:00PM, and the
receptionist acknowledges your presence at 1:03PM. You wait, until you
are called at 1:35PM.
A is 1:15
W is 1:03
S is 1:35
A - W is 12 minutes, so your excess wait time is S - A - 15 = 5 minutes.
That's less than 10 minutes, so the doctor owes you $10.
#2. You have an appointment for 2:00PM. You arrive at 2:15PM, and the
receptionist acknowledges your presence at 2:16PM. You are called at
3:10PM
A is 2:00
W is 2:16
S is 3:10
A - W is -16 minutes. You were rather late, so do not charge for excess
wait time.
#3. You have an appointment for 3:00PM. You arrive at 2:50PM, and the
receptionist greets you at 2:52PM. You are finally called at 3:50PM.
A is 3:00
W is 2:52
S is 3:50
A - W is 8 minutes, so your excess wait time is S - A - 15 = 35 minutes.
The doctor owes you $35.
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carabelli
Guest
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| Posted: Sat Jan 17, 2004 4:25 am Post subject: Re: A formula for recouping the loss of your valuable time |
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Sounds wonderful, you would never have to wait in my office again.
Of course you wouldn't ever have an appointment at my office again either.
carabelli |
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Guest
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| Posted: Sat Jan 17, 2004 5:02 am Post subject: Re: A formula for recouping the loss of your valuable time |
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Waiting room staff that keep you waiting with no explanation should be replaced.
If the waiting room is full of patients, I always ask whether there is a delay
and how long it will be. Most of the time I get a straight answer and I always
ask if I can leave and come back when I am likely to be seen.
I have run errands and done my grocery shopping while I was waiting to see the
doctor. Sometimes delays are inevitable but there are ways to cope.
There is nothing more uplifting than to walk back into the doctor's office or
even the hairdresser, after running errands and being the next client to be
seen. But sometimes you get dirty looks from those who are waiting.
Ora
On Fri, 16 Jan 2004 16:46:48 -0500, in sci.med you wrote:
| Quote: | Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
|
On Fri, 16 Jan 2004 16:46:48 -0500, Lilly <lil@floating.pad> wrote:
| Quote: | Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room. |
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Florida Hygienist
Guest
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| Posted: Sat Jan 17, 2004 5:32 am Post subject: Re: A formula for recouping the loss of your valuable time |
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Better yet, we can all set our office clocks 1 hour ahead. Then, she will
already be late for her appointment, thereby oweing us money before
treatment even begins!!
"carabelli" <huerter@worldnet.att.net> wrote in message
news:pp_Nb.23534$VS4.712536@bgtnsc04-news.ops.worldnet.att.net...
| Quote: | Sounds wonderful, you would never have to wait in my office again.
Of course you wouldn't ever have an appointment at my office again either.
carabelli
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Joel M. Eichen D.D.S.
Guest
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| Posted: Sat Jan 17, 2004 5:38 am Post subject: Re: A formula for recouping the loss of your valuable time |
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On Fri, 16 Jan 2004 16:46:48 -0500, Lilly <lil@floating.pad> wrote:
| Quote: | Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
|
REPLY:
I love these posts!
LOVE them.
Here is the reply: Any patient who wants to be seen exactly on time,
well you are welcome to purchase a three-hour time slot from me, (for
your one hour appointment. or ten minute appointment). I will be
sitting there waiting for you, whatever time you want to show up.
This is how the White House handles dentistry for George Bush. The
dentist just sits there and reads his own old magazines, just waiting
for the bossman.
PS- They pay the dentist lots of dough! You do not!
Joel M. Eichen DDS
| Quote: |
STEP ONE -- RECORD THREE TIMES
Call the appointment time A.
Try to about 10 - 20 minutes before the appointment. Make your presence
known to the receptionist, and note the time. Call this time W.
Wait until you are called for your appointment, and note the time again.
Call this time S.
STEP TWO -- COMPUTE YOUR EXCESS WAITING TIME
If A - W >= 5 minutes, then your excess wait time is given by the
formula S - A - 15 minutes.
If A - W < 5 minutes but >= 0 minutes, then your excess wait time is
given by the formula S - A - 30 minutes.
If A - W < 0 minutes but >= -5 minutes, then your excess wait time is
given by the formula S - A - 60 minutes.
If A - W < -5 minutes, then do not compute your excess wait time,
because you have waived your claim to excessive waiting due to your
tardiness.
STEP THREE -- RECOVER THE VALUE OF YOUR LOST TIME
If your excess wait time is 10 minutes or more, then bill $1 per minute;
if less than 10 minutes, then bill $10.
If your fee is not paid within 21 business days of your demand, then add
an administration fee of either $10 or 5% (whichever amount is higher)
and try again.
If your fee is not paid after three demands, then file a lawsuit. Be
sure to claim all your legal fees as damages.
EXAMPLES
#1. You have an appointment for 1:15PM. You arrive at 1:00PM, and the
receptionist acknowledges your presence at 1:03PM. You wait, until you
are called at 1:35PM.
A is 1:15
W is 1:03
S is 1:35
A - W is 12 minutes, so your excess wait time is S - A - 15 = 5 minutes.
That's less than 10 minutes, so the doctor owes you $10.
#2. You have an appointment for 2:00PM. You arrive at 2:15PM, and the
receptionist acknowledges your presence at 2:16PM. You are called at
3:10PM
A is 2:00
W is 2:16
S is 3:10
A - W is -16 minutes. You were rather late, so do not charge for excess
wait time.
#3. You have an appointment for 3:00PM. You arrive at 2:50PM, and the
receptionist greets you at 2:52PM. You are finally called at 3:50PM.
A is 3:00
W is 2:52
S is 3:50
A - W is 8 minutes, so your excess wait time is S - A - 15 = 35 minutes.
The doctor owes you $35.
|
--
Joel M. Eichen, .
Philadelphia PA
DISCLAIMER FOLLOWS:
*********
Dental health-related material
is provided for information purposes
only and does not necessarily
represent endorsement by or an official
position of the SciMedDentistry gang
or any other official agency either
actual or fictitious or Steve Mancuso.
Advice on the treatment or care
of an individual patient should
be obtained through consultation
with a dentist who has examined
that patient or is familiar with
that patient's dental history.
STANDARD DISCLAIMER |
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Joel M. Eichen D.D.S.
Guest
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| Posted: Sat Jan 17, 2004 5:44 am Post subject: Re: A formula for recouping the loss of your valuable time |
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On Sat, 17 Jan 2004 00:02:17 GMT, taurusrc@aol.com wrote:
| Quote: | Waiting room staff that keep you waiting with no explanation should be replaced.
|
Well that is common courtesy, and I can agree with your concept, but
not your methods!
You forgot to add the "Heil," either in the beginning or at the end.
| Quote: | If the waiting room is full of patients, I always ask whether there is a delay
and how long it will be. Most of the time I get a straight answer and I always
ask if I can leave and come back when I am likely to be seen.
|
Good plan. What with cell phones, you can check back to see how things
are progressing.
| Quote: |
I have run errands and done my grocery shopping while I was waiting to see the
doctor. Sometimes delays are inevitable but there are ways to cope.
|
How about that ice-cream melting in the hot car!
| Quote: |
There is nothing more uplifting than to walk back into the doctor's office or
even the hairdresser, after running errands and being the next client to be
seen.
|
Yup.
| Quote: | But sometimes you get dirty looks from those who are waiting.
|
Should be a word of explanation to the other people!
Joel
| Quote: |
Ora
On Fri, 16 Jan 2004 16:46:48 -0500, in sci.med you wrote:
Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
On Fri, 16 Jan 2004 16:46:48 -0500, Lilly <lil@floating.pad> wrote:
Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
|
--
Joel M. Eichen, .
Philadelphia PA
DISCLAIMER FOLLOWS:
*********
Dental health-related material
is provided for information purposes
only and does not necessarily
represent endorsement by or an official
position of the SciMedDentistry gang
or any other official agency either
actual or fictitious or Steve Mancuso.
Advice on the treatment or care
of an individual patient should
be obtained through consultation
with a dentist who has examined
that patient or is familiar with
that patient's dental history.
STANDARD DISCLAIMER |
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| Back to top |
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carabelli
Guest
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| Posted: Sat Jan 17, 2004 6:13 am Post subject: Re: A formula for recouping the loss of your valuable time |
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I run on time probably 97% of the time, if you wait it may be 15 minutes, no
longer.
Reasons I run late
1. Pt arrives with loose brackets that need repair. We ask that they call
and tell us in advance so we will be prepared - most do not let us know.
2. Pt. sometime before you arrives late - as in they arrived past the time
we anticipated their appointment would last now we have to fit them in or
send them home. For a time I had my staff reschedule these patients when
the arrived. Lots of ill feelings that everyone in the reception room could
hear. A no win situation, school couldn't locate the patient when the
parent arrived to pick them up, forgot and took the bus home when mom was
there to pick them up, and an endless variety of other reasons. I
understand, it happens - send them home and reappoint for next week? - There
is a patient and parent that will bad mouth me to anyone that will listen.
3. New patients - we appoint them 15 minutes before they are scheduled to be
seated, send all paperwork, map to the office with directions and of course
confirm the appointment the day before and reaffirm directions and paperwork
were received. 80% show up 15 minutes late without the health history, ins
info etc...
4. True emergencies, you will be seen, others need to understand.
Trust me, it bothers me more than the patients.
carabelli |
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Joel M. Eichen D.D.S.
Guest
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| Posted: Sat Jan 17, 2004 6:38 am Post subject: Re: A formula for recouping the loss of your valuable time |
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I had patients, thank God not lots of them but some ....., who we
noted on their chart, if the REAL appointment is for 2pm, TELL THE
PATIENT its for 11am.
(Appointment minus three hours --> write on the card)
Sure enough, right around 1:30pm the patient waltzes in saying, "Sorry
I am a little late."
"Okay, have seat and ......... no problem!"
| Quote: | On Sat, 17 Jan 2004 00:32:18 GMT, "Florida Hygienist" <FloridaRDH@tampabay.rr.com> wrote:
Better yet, we can all set our office clocks 1 hour ahead. Then, she will
already be late for her appointment, thereby oweing us money before
treatment even begins!!
"carabelli" <huerter@worldnet.att.net> wrote in message
news:pp_Nb.23534$VS4.712536@bgtnsc04-news.ops.worldnet.att.net...
Sounds wonderful, you would never have to wait in my office again.
Of course you wouldn't ever have an appointment at my office again either.
carabelli
|
--
Joel M. Eichen, .
Philadelphia PA
DISCLAIMER FOLLOWS:
*********
Dental health-related material
is provided for information purposes
only and does not necessarily
represent endorsement by or an official
position of the SciMedDentistry gang
or any other official agency either
actual or fictitious or Steve Mancuso.
Advice on the treatment or care
of an individual patient should
be obtained through consultation
with a dentist who has examined
that patient or is familiar with
that patient's dental history.
STANDARD DISCLAIMER |
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Steven Fawks DDS
Guest
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| Posted: Sat Jan 17, 2004 8:13 am Post subject: Re: A formula for recouping the loss of your valuable time |
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You're one funny lady!
:-)
Fawks
Lilly
| Quote: | Tired of lengthy waiting room vists? Here is a formula for determining
how much you should charge the doctor for the time you spend sitting in
the waiting room.
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fiz
Guest
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| Posted: Sat Jan 17, 2004 6:56 pm Post subject: Re: A formula for recouping the loss of your valuable time |
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In article <nf_Nb.45520$I05.998722@twister.tampabay.rr.com>,
FloridaRDH@tampabay.rr.com says...
| Quote: | And the next time you have a toothache, lose a filling, or a have a crown
fall off, the receptionist can get you an appointment in about a month.
|
At which point you hang up on that office and call one that has a
reasonable schedule, right before you write a letter of complaint to the
dental board. |
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fiz
Guest
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| Posted: Sat Jan 17, 2004 6:59 pm Post subject: Re: A formula for recouping the loss of your valuable time |
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In article <q%%Nb.51145$6y6.1047265@bgtnsc05-news.ops.worldnet.att.net>,
huerter@worldnet.att.net says...
| Quote: | I run on time probably 97% of the time, if you wait it may be 15 minutes, no
longer.
Reasons I run late
[chop] |
Who cares about your excuses. Time is money, and if you run late then
you will pay. |
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Joel M. Eichen D.D.S.
Guest
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| Posted: Sat Jan 17, 2004 7:23 pm Post subject: Re: A formula for recouping the loss of your valuable time |
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Dental Board cares not!
"Oh the doctor took me late!"
That is quite funny! When I have complicated stuff and the patient
insists I do it, I often tell him that he may have to wait for two
hours to see me ...... if he bawks and goes elsewhere ... GREAT. If he
waits, then I will extend myself and do the job!
Its how it is.
Joel
Joel
On Sat, 17 Jan 2004 08:56:55 -0500, fiz <fizm@elco.top> wrote:
| Quote: | In article <nf_Nb.45520$I05.998722@twister.tampabay.rr.com>,
FloridaRDH@tampabay.rr.com says...
And the next time you have a toothache, lose a filling, or a have a crown
fall off, the receptionist can get you an appointment in about a month.
At which point you hang up on that office and call one that has a
reasonable schedule, right before you write a letter of complaint to the
dental board.
|
--
Joel M. Eichen, .
Philadelphia PA
DISCLAIMER FOLLOWS:
*********
Dental health-related material
is provided for information purposes
only and does not necessarily
represent endorsement by or an official
position of the SciMedDentistry gang
or any other official agency either
actual or fictitious or Steve Mancuso.
Advice on the treatment or care
of an individual patient should
be obtained through consultation
with a dentist who has examined
that patient or is familiar with
that patient's dental history.
STANDARD DISCLAIMER |
|
| Back to top |
|
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Joel M. Eichen D.D.S.
Guest
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| Posted: Sat Jan 17, 2004 7:24 pm Post subject: Re: A formula for recouping the loss of your valuable time |
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Time is money ... gotta get back home to play my computer games
........
I am guessing here, but how many teeth of yours are missing?
Joel
On Sat, 17 Jan 2004 08:59:07 -0500, fiz <fizm@elco.top> wrote:
| Quote: | In article <q%%Nb.51145$6y6.1047265@bgtnsc05-news.ops.worldnet.att.net>,
huerter@worldnet.att.net says...
I run on time probably 97% of the time, if you wait it may be 15 minutes, no
longer.
Reasons I run late
[chop]
Who cares about your excuses. Time is money, and if you run late then
you will pay.
|
--
Joel M. Eichen, .
Philadelphia PA
DISCLAIMER FOLLOWS:
*********
Dental health-related material
is provided for information purposes
only and does not necessarily
represent endorsement by or an official
position of the SciMedDentistry gang
or any other official agency either
actual or fictitious or Steve Mancuso.
Advice on the treatment or care
of an individual patient should
be obtained through consultation
with a dentist who has examined
that patient or is familiar with
that patient's dental history.
STANDARD DISCLAIMER |
|
| Back to top |
|
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Vaughn
Guest
|
| Posted: Sat Jan 17, 2004 8:24 pm Post subject: Re: A formula for recouping the loss of your valuable time |
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"carabelli" <huerter@worldnet.att.net> wrote in message
news:q%%Nb.51145$6y6.1047265@bgtnsc05-news.ops.worldnet.att.net...
| Quote: | I run on time probably 97% of the time, if you wait it may be 15 minutes,
no
longer.
Reasons I run late
1. Pt arrives with loose brackets that need repair. ...
2. Pt. sometime before you arrives late ...
3. New patients - we appoint them 15 minutes before ...
4. True emergencies, you will be seen, others need to understand. ...
|
I also know of a fifth reason dentists run late; dental labs. Having
been aware of that world for many years, I know that they too often deliver
cases at the last minute. In fact, the last two times I have had caps
fitted, the lady with the little paper bag showed up scant minutes before my
chair-time. My wife is responsible for the work flow through her lab and
often has to call dental offices to find out when a case is "really" due.
As a typical dental patient (and a typical human), I have gotten
distracted on my job and totally missed dental appointments, not often, but
it has happened. I atone for these rare incidents any way I can; including
offering my cell phone number so they can call me on short notice when they
get a cancellation. I have also shown up for scheduled appointments to find
the dental office closed (shit happens) and I have also (rarely) had to
suffer through unexpected waits.
You should know that I, and probably most patients, judge a dentist or
other practitioner partially on the basis of their front office. If the
staff are unfriendly, ill informed, insincere or evasive, it tells me
something about the dentist. If the office is unclean or disorganized, it
tells me something about the operatory. Naturally, the opposite is also
true.
This morning, my wife was scheduled for a mammogram (grammygram?) We
showed up 20 minutes early to deal with the dreaded clip board with the
attached pen. The place was clean, neat and efficient. She was called in
for her 8:30 appointment at 8:29 and we were out of there 20 minutes later.
Sometimes shit doesn't happen.
Vaughn |
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